Shipping policy

Shipping Policy – Aura Apparel

Thank you for shopping with Aura Apparel. We aim to deliver your order quickly and safely. Please review our shipping policy below.

1. Order Processing Time
All orders are processed within 1–3 business days after order confirmation. Orders are not shipped or delivered on Sundays or public holidays.

2. Shipping Time
Estimated delivery times may vary depending on your location:

• Major Cities: 2–4 business days

• Other Areas: 3–6 business days

Delivery times may be affected by weather conditions, courier delays, or high order volumes.

3. Shipping Charges
Shipping charges are calculated at checkout. Occasionally, free shipping promotions may be offered on selected orders.

4. Cash on Delivery (COD)
Aura Apparel offers Cash on Delivery (COD) for customer convenience. Please ensure someone is available to receive and pay for the order at the delivery address.

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp so you can track your delivery.

6. Failed Delivery Attempts
If the courier is unable to deliver your order due to incorrect address, unavailable recipient, or refusal to accept the order, Aura Apparel reserves the right to cancel the order.

7. Incorrect Address
Please ensure that your shipping address and contact details are correct when placing your order. Aura Apparel is not responsible for delivery issues caused by incorrect information.

8. Damaged Packages
If your package arrives damaged, please contact our customer support immediately with photos of the package and product.

9. Contact Us
For any shipping-related questions, please contact us:

Aura Apparel Customer Support
Email: [your email here]
Phone/WhatsApp: [your contact number]

We appreciate your trust in Aura Apparel and look forward to serving you.