Refund policy

Return & Refund Policy – Aura Apparel

At Aura Apparel, we want you to love what you wear. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility
You may request a return within 7 days of receiving your order if:

• The item is unused, unworn, and in original condition

• All tags and packaging are intact

• You have the order confirmation or receipt

Items that are damaged due to misuse, washed, or altered will not be eligible for return.

2. Non-Returnable Items
The following items cannot be returned:

• Sale or clearance items

• Customized or personalized products

• Items returned after 7 days of delivery

3. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund.

4. Refund Process
Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued through the original payment method or store credit, depending on the order type.

5. Return Shipping

• Customers are responsible for return shipping costs, unless the item received was incorrect or defective.

• We recommend using a trackable shipping service.

6. Exchange Policy
We allow size exchanges depending on product availability. Exchange requests must be made within 7 days of delivery.

7. Contact Us
For return or refund requests, please contact:

Aura Apparel Customer Support
Email: [your email here]
WhatsApp/Phone: [your contact number]

We aim to respond to all inquiries within 24–48 hours.